We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’... Read More

Full review text opened.

DealerRater - Sep 14, 2026

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’re looking for a Honda!

Read at DealerRater

I had a wonderful experience with Dakota Anzelmo at the Honda Motor Werks. Unfortunately, I was looking for a used vehicle as I had a total loss with my previous vehicle. He made the process smooth, enjoyable and quick. I have had so many negative experiences at dealerships in the past, and it was truly a delight working with him!

Read at DealerRater

I recently purchased a 2026 Honda passport from Motorwerks in Barrington. The entire experience was wonderful! Tommy Bunko was my sales person, and I found him to be knowledgeable about my vehicle. He made the entire purchase experience seamless and quick. Their approach to pricing is fair and transparent. This is the fifth car my family has purchased from the dealership and I know we’ll be back!

Read at DealerRater

I have leased twice, bought a leased car & now just purchased one, when I'm in the showroom or service dept everyone is cordial, knowledgeable including the service dept, Starbucks & car wash. Thank you for being the most excellent car dealership I had the pleasure to purchase my cars.

Read at DealerRater

This is our 2nd Honda we’ve bought from Motor Werks and their One&Only Pricing makes it very easy and straightforward when it comes to going through the numbers. Motor Werks also has a nice Perks Program that we really enjoy taking advantage of and it’s worth looking into if you’re looking for a dealership that cares about their customers.

Read at DealerRater

My wife and I just purchased a new CRV 2026 Hybrid a few days ago. We’re fortunate to have Jim Rubey assigned to help us thru the sales process. Jim was very helpful and patient showing us the new features of the car. There was no pressure nor hassle. He got rid of any anxiety we felt stepping into the dealership. Jim was friendly and professional in dealing with us. I feel he is someone I can ask questions and approach even after the sale is done.

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’... Read More

Full review text opened.

DealerRater - Sep 14, 2026

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’re looking for a Honda!

Read at DealerRater

I had a wonderful experience with Dakota Anzelmo at the Honda Motor Werks. Unfortunately, I was looking for a used vehicle as I had a total loss with my previous vehicle. He made the process smooth, enjoyable and quick. I have had so many negative experiences at dealerships in the past, and it was truly a delight working with him!

Read at DealerRater

I recently purchased a 2026 Honda passport from Motorwerks in Barrington. The entire experience was wonderful! Tommy Bunko was my sales person, and I found him to be knowledgeable about my vehicle. He made the entire purchase experience seamless and quick. Their approach to pricing is fair and transparent. This is the fifth car my family has purchased from the dealership and I know we’ll be back!

Read at DealerRater

I have leased twice, bought a leased car & now just purchased one, when I'm in the showroom or service dept everyone is cordial, knowledgeable including the service dept, Starbucks & car wash. Thank you for being the most excellent car dealership I had the pleasure to purchase my cars.

Read at DealerRater

This is our 2nd Honda we’ve bought from Motor Werks and their One&Only Pricing makes it very easy and straightforward when it comes to going through the numbers. Motor Werks also has a nice Perks Program that we really enjoy taking advantage of and it’s worth looking into if you’re looking for a dealership that cares about their customers.

Read at DealerRater

My wife and I just purchased a new CRV 2026 Hybrid a few days ago. We’re fortunate to have Jim Rubey assigned to help us thru the sales process. Jim was very helpful and patient showing us the new features of the car. There was no pressure nor hassle. He got rid of any anxiety we felt stepping into the dealership. Jim was friendly and professional in dealing with us. I feel he is someone I can ask questions and approach even after the sale is done.

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’... Read More

Full review text opened.

DealerRater - Sep 14, 2026

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’re looking for a Honda!

Read at DealerRater

I had a wonderful experience with Dakota Anzelmo at the Honda Motor Werks. Unfortunately, I was looking for a used vehicle as I had a total loss with my previous vehicle. He made the process smooth, enjoyable and quick. I have had so many negative experiences at dealerships in the past, and it was truly a delight working with him!

Read at DealerRater

I recently purchased a 2026 Honda passport from Motorwerks in Barrington. The entire experience was wonderful! Tommy Bunko was my sales person, and I found him to be knowledgeable about my vehicle. He made the entire purchase experience seamless and quick. Their approach to pricing is fair and transparent. This is the fifth car my family has purchased from the dealership and I know we’ll be back!

Read at DealerRater

I have leased twice, bought a leased car & now just purchased one, when I'm in the showroom or service dept everyone is cordial, knowledgeable including the service dept, Starbucks & car wash. Thank you for being the most excellent car dealership I had the pleasure to purchase my cars.

Read at DealerRater

This is our 2nd Honda we’ve bought from Motor Werks and their One&Only Pricing makes it very easy and straightforward when it comes to going through the numbers. Motor Werks also has a nice Perks Program that we really enjoy taking advantage of and it’s worth looking into if you’re looking for a dealership that cares about their customers.

Read at DealerRater

My wife and I just purchased a new CRV 2026 Hybrid a few days ago. We’re fortunate to have Jim Rubey assigned to help us thru the sales process. Jim was very helpful and patient showing us the new features of the car. There was no pressure nor hassle. He got rid of any anxiety we felt stepping into the dealership. Jim was friendly and professional in dealing with us. I feel he is someone I can ask questions and approach even after the sale is done.

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’... Read More

Full review text opened.

DealerRater - Sep 14, 2026

We had a wonderful experience working with German Navarro-Iniguez. We initially came in to purchase a Honda Pilot, and he made the entire process easy, transparent, and stress-free. He was professional, patient, responsive, and never made us feel pressured. We were so happy with our experience that just a few days later, we came back and purchased a Honda CR-V with him as well. Returning for a second car so soon really says how much we trusted and appreciated his service. Thank you, German, for making both purchases such a positive experience. We highly recommend working with him if you’re looking for a Honda!

Read at DealerRater

I had a wonderful experience with Dakota Anzelmo at the Honda Motor Werks. Unfortunately, I was looking for a used vehicle as I had a total loss with my previous vehicle. He made the process smooth, enjoyable and quick. I have had so many negative experiences at dealerships in the past, and it was truly a delight working with him!

Read at DealerRater

I recently purchased a 2026 Honda passport from Motorwerks in Barrington. The entire experience was wonderful! Tommy Bunko was my sales person, and I found him to be knowledgeable about my vehicle. He made the entire purchase experience seamless and quick. Their approach to pricing is fair and transparent. This is the fifth car my family has purchased from the dealership and I know we’ll be back!

Read at DealerRater

I have leased twice, bought a leased car & now just purchased one, when I'm in the showroom or service dept everyone is cordial, knowledgeable including the service dept, Starbucks & car wash. Thank you for being the most excellent car dealership I had the pleasure to purchase my cars.

Read at DealerRater

This is our 2nd Honda we’ve bought from Motor Werks and their One&Only Pricing makes it very easy and straightforward when it comes to going through the numbers. Motor Werks also has a nice Perks Program that we really enjoy taking advantage of and it’s worth looking into if you’re looking for a dealership that cares about their customers.

Read at DealerRater

My wife and I just purchased a new CRV 2026 Hybrid a few days ago. We’re fortunate to have Jim Rubey assigned to help us thru the sales process. Jim was very helpful and patient showing us the new features of the car. There was no pressure nor hassle. He got rid of any anxiety we felt stepping into the dealership. Jim was friendly and professional in dealing with us. I feel he is someone I can ask questions and approach even after the sale is done.

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater