UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

Straightforward process from start to finish. Lucas worked with me to quote a lease, process credit app, and finalize paperwork in advance of me arriving at the dealership. I was able to execute the lease paperwork and drive off the lot in less than 45 minutes. No haggling. For buyers that know what they want and are reasonable in negotiating, you can’t do better.

Read at DealerRater

Adrian Rivas and Motor Werks Honda provided the lease stressful, no pressure car buying experience ever. Adrian was honest and knowledgeable, providing me with as many options as possible from vehicle to financing so I could make the best choice for me. Pricing was very straightforward. The one price policy takes all the “haggling” stress away. The offer sheet was one sheet and easy to follow. Excellent experience. This is the first time after buying a car that I feel good about the buy. Loving the new 2026 Passport.

Read at DealerRater

Brandon was very patient, and informative in all aspects of our purchase. The Whole experience at Motor Werks was top notch.

Read at DealerRater

Peter is very knowledgeable and helpful with all things BMW. Nice to have him guiding through my journey of purchasing my new BMW. The dealership is also top notch.

Read at DealerRater

Dakota Anzelmo made buying our new pre-owned Honda CR-V an absolute breeze. Dakota ensured we knew what to expect through the whole process and made sure things went smoothly. Never thought we’d enjoy a car buying experience, but we did! Go to Motor Werks and see Dakota!

Read at DealerRater

The atmosphere here was amazing, Dakota Anzelmo from the start was extremely helpful and professional. He made the entire buying experience smooth and stress free. After shopping around for a car for a while and trying multiple dealerships, when we landed here Dakota made us feel so welcome, we will most certainly be back! Thank you again so much! We cannot recommend this dealership in Dakota enough!

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

Straightforward process from start to finish. Lucas worked with me to quote a lease, process credit app, and finalize paperwork in advance of me arriving at the dealership. I was able to execute the lease paperwork and drive off the lot in less than 45 minutes. No haggling. For buyers that know what they want and are reasonable in negotiating, you can’t do better.

Read at DealerRater

Adrian Rivas and Motor Werks Honda provided the lease stressful, no pressure car buying experience ever. Adrian was honest and knowledgeable, providing me with as many options as possible from vehicle to financing so I could make the best choice for me. Pricing was very straightforward. The one price policy takes all the “haggling” stress away. The offer sheet was one sheet and easy to follow. Excellent experience. This is the first time after buying a car that I feel good about the buy. Loving the new 2026 Passport.

Read at DealerRater

Brandon was very patient, and informative in all aspects of our purchase. The Whole experience at Motor Werks was top notch.

Read at DealerRater

Peter is very knowledgeable and helpful with all things BMW. Nice to have him guiding through my journey of purchasing my new BMW. The dealership is also top notch.

Read at DealerRater

Dakota Anzelmo made buying our new pre-owned Honda CR-V an absolute breeze. Dakota ensured we knew what to expect through the whole process and made sure things went smoothly. Never thought we’d enjoy a car buying experience, but we did! Go to Motor Werks and see Dakota!

Read at DealerRater

The atmosphere here was amazing, Dakota Anzelmo from the start was extremely helpful and professional. He made the entire buying experience smooth and stress free. After shopping around for a car for a while and trying multiple dealerships, when we landed here Dakota made us feel so welcome, we will most certainly be back! Thank you again so much! We cannot recommend this dealership in Dakota enough!

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

Straightforward process from start to finish. Lucas worked with me to quote a lease, process credit app, and finalize paperwork in advance of me arriving at the dealership. I was able to execute the lease paperwork and drive off the lot in less than 45 minutes. No haggling. For buyers that know what they want and are reasonable in negotiating, you can’t do better.

Read at DealerRater

Adrian Rivas and Motor Werks Honda provided the lease stressful, no pressure car buying experience ever. Adrian was honest and knowledgeable, providing me with as many options as possible from vehicle to financing so I could make the best choice for me. Pricing was very straightforward. The one price policy takes all the “haggling” stress away. The offer sheet was one sheet and easy to follow. Excellent experience. This is the first time after buying a car that I feel good about the buy. Loving the new 2026 Passport.

Read at DealerRater

Brandon was very patient, and informative in all aspects of our purchase. The Whole experience at Motor Werks was top notch.

Read at DealerRater

Peter is very knowledgeable and helpful with all things BMW. Nice to have him guiding through my journey of purchasing my new BMW. The dealership is also top notch.

Read at DealerRater

Dakota Anzelmo made buying our new pre-owned Honda CR-V an absolute breeze. Dakota ensured we knew what to expect through the whole process and made sure things went smoothly. Never thought we’d enjoy a car buying experience, but we did! Go to Motor Werks and see Dakota!

Read at DealerRater

The atmosphere here was amazing, Dakota Anzelmo from the start was extremely helpful and professional. He made the entire buying experience smooth and stress free. After shopping around for a car for a while and trying multiple dealerships, when we landed here Dakota made us feel so welcome, we will most certainly be back! Thank you again so much! We cannot recommend this dealership in Dakota enough!

Read at DealerRater

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

Full review text opened.

DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

Read at DealerRater

Kurt Willner was fantastic and made it a seamless process from start to finish. Appreciate the attention to detail!

Read at DealerRater

I recently purchased a Volvo from Motor Werks Honda and had an excellent experience. Nicko Kim was professional, direct, and extremely helpful throughout the process. He answered every question clearly and made the purchase smooth and efficient. Manager Rad Arsić was also very supportive and ensured everything was handled properly. His professionalism and attention to customer care were greatly appreciated. The entire team was respectful and easy to work with—far better than my past dealership experiences. I highly recommend Motor Werks Honda, Nicholas Wilson, and Rad Arsić for a straightforward and professional car‑buying experience.

Read at DealerRater

Awesome experience highly recommend heading over there and working with the team on a new purchase!

Read at DealerRater

Straightforward process from start to finish. Lucas worked with me to quote a lease, process credit app, and finalize paperwork in advance of me arriving at the dealership. I was able to execute the lease paperwork and drive off the lot in less than 45 minutes. No haggling. For buyers that know what they want and are reasonable in negotiating, you can’t do better.

Read at DealerRater

Adrian Rivas and Motor Werks Honda provided the lease stressful, no pressure car buying experience ever. Adrian was honest and knowledgeable, providing me with as many options as possible from vehicle to financing so I could make the best choice for me. Pricing was very straightforward. The one price policy takes all the “haggling” stress away. The offer sheet was one sheet and easy to follow. Excellent experience. This is the first time after buying a car that I feel good about the buy. Loving the new 2026 Passport.

Read at DealerRater

Brandon was very patient, and informative in all aspects of our purchase. The Whole experience at Motor Werks was top notch.

Read at DealerRater

Peter is very knowledgeable and helpful with all things BMW. Nice to have him guiding through my journey of purchasing my new BMW. The dealership is also top notch.

Read at DealerRater

Dakota Anzelmo made buying our new pre-owned Honda CR-V an absolute breeze. Dakota ensured we knew what to expect through the whole process and made sure things went smoothly. Never thought we’d enjoy a car buying experience, but we did! Go to Motor Werks and see Dakota!

Read at DealerRater

The atmosphere here was amazing, Dakota Anzelmo from the start was extremely helpful and professional. He made the entire buying experience smooth and stress free. After shopping around for a car for a while and trying multiple dealerships, when we landed here Dakota made us feel so welcome, we will most certainly be back! Thank you again so much! We cannot recommend this dealership in Dakota enough!

Read at DealerRater